Terms and Conditions
1. By sending your nonrefundable deposit, we will have both entered into a legally binding contract whereby we agree to supply and install the goods listed on your estimate, and you agree to pay the price listed on this estimate in full, subject to the conditions outlined below.
2. You acknowledge that you have thoroughly reviewed the information on your estimate and that we will only supply the furniture, contractors, and accessories outlined within.
3. Drawing Alterations - Any fresh drawing(s) you approve will overwrite any existing you had previously agreed to. They will become the drawings we will use to craft and install your furniture. These alterations may cause the order value to change. Any amendments will not move forward before the proposed changes are confirmed.
4. All designs and planning are the property of Christopher Leslie Bespoke until you have paid your nonrefundable deposit. If you would like to take the drawing(s) elsewhere, there's a charge of 20% of the total order value to cover the costs of admin, planning and design work already completed.
5. If the customer has supplied the measurements for the project, we recommend a site survey before a deposit is received. Surveys outside of a 10-mile radius would incur travel charges. If you choose not to have a site survey, your furniture will be crafted from your measurements. Any furniture that doesn't fit due to being given incorrect measurements or a lack of information by the customer will result in additional charges.
We will not accept any responsibility for errors during your installation due to information/ a lack of information provided by the customers.
6. While we do our best to ensure that the product is as consistent as possible, we cannot offer any guarantee on colour match to those shown on the website and CAD drawings. Images on our website, brochure and other promotional material are for illustrative purposes only.
Please carefully read these terms and the ones below before sending your deposit. Contact us if you have any questions.
1. Definitions
"you" means the person confirming the below terms (and if more than one, both or all of you: your obligations being as individuals and together);
"us" and "we" means Christopher Leslie Bespoke Limited;
"the goods" means the items specified in the estimate;
"the site" means the location where the goods are to be fitted (as specified in the estimate);
"the fitter" means us, or the individual we contract to fit the goods.
2. PLEASE READ THIS CONTRACT CAREFULLY. WE WILL RELY ON THE TERMS SET OUT HERE, AND NEITHER WE NOR YOU CAN ALTER THEM WITHOUT THE AGREEMENT OF THE OTHER.
3. Unless otherwise agreed in writing, we agree to deliver and install the goods at the site. If any circumstances beyond our reasonable control delay the supply or fitting of the goods, we will give you as much notice as possible and work with you to arrange an alternative date.
4. We cannot be held liable for delays or failure to complete the job caused by circumstances beyond our reasonable control; with events like this, we will complete the works as soon as reasonably possible.
5. The following conditions apply if we have agreed with you to arrange for the goods to be delivered and fitted:
i) you agree:
a) to ensure that the fitter has access to the site at reasonable times (between 8 am and 6 pm on weekdays) or otherwise as agreed by you and us;
b) to ensure that any work not carried out by us, rerouting or installation of plumbing (including water, radiators, drainage, gas, sewage and the like), or electrics, removal of existing furniture and carpets is complete to a high workmen-like standard before the fitting date;
c) to ensure that the fitter has free access to the mains power supply through a typical 13A 240V plug and that the power supply is in accordance with the usual regulations in effect at the time;
d) that you aren't going to make any significant changes to the rooms that we will be fitting in, and in particular, that you haven't added, moved, or taken out any fixed items that you didn't disclose to us before we agreed to the contract;
e) to empty the area as much as possible to allow enough space for the fitter to work, to allow for fair access to the room (ladder access is not acceptable), and to cooperate in bringing health and safety concerns down to a manageable level.
f) if you wish to postpone your fitting date, you may be charged a £150 storage fee.
g) Unless explicitly agreed, deliveries will be performed by a single driver. On most occasions, the driver can make the entire delivery alone, but if there are very large or heavy items, you may have to assist the driver.
i) If you cannot assist, we need to know as soon as possible. We can arrange a labourer to help them with the delivery if necessary. We reserve the right to make an additional charge to cover this cost.
ii) You agree that you have alerted us of any specific characteristics of the site or its construction that could make the installation more challenging than we might reasonably anticipate. If we encounter any unforeseen problems during the fitting, we shall discuss the options with you and the costs involved that'll be chargeable to you before any more work takes place;
iii) In order to prevent minor accidental damage caused during installation, you are advised against decorating rooms before installation.
6. We will not accept any responsibility for the actions of the fitters outside of those concerned with the installation of your furniture, including but not limited to any damage to the site, any additional work you may have agreed with the fitter outside of your Christopher Leslie Bespoke furniture. Our subcontractor fitters carry their own public liability insurance and can be contacted directly regarding such issues.
7. If you are installing the units yourself, we strongly recommend you secure them to the wall in case of tipping. It's the customer’s responsibility to ensure that the goods are secure. It's the customer’s responsibility to ensure that your walls are stable enough to hold the goods. We will not accept any responsibility if the goods aren't secured as intended due to a lack of structural integrity.
8. You are responsible for the goods as soon as they arrive at the site, and we advise you to check your household insurance to ensure that you are covered. We will not be liable for defects due to inappropriate storage, neglect, or damage caused by the customer, third party or incorrect installation if it's not us installing your furniture.
9. Unless otherwise stated, VAT is additional to all our fees and charges at the applicable rate.
10. We may make improvements to the specifications of the goods (or minor cosmetic changes) or their installation before the completion of the project. We will not make any significant changes without your consent.
11. If we agree to changes to your order after the deposit has been received, they will incur an administration fee of £150 in addition to the cost of the affected goods and may cause the intended fit date to be pushed back.
12. It's important to remember that even though all of our wood products are of satisfactory quality, wood is a natural product and can vary in grain or colour.
i) Due to the fact that we utilise several types of boards and finishes for the facias and carcasses, there may occasionally be a minor colour variation. Depending on the customers' lighting setup or the amount of natural light in the space, this may be more noticeable.
ii) For installation and safety reasons, there may be a join in any material longer than 2000mm.
13. This contract is exempt from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013's right to cancel provisions because it relates to the delivery of products tailored to your specifications. Your goods are custom-made and cannot be sold to another customer because there is no market for them; as a result, your deposit is non-refundable.
14. If you declare bankruptcy or become insolvent in any other way, this contract will terminate. In that instance, we will only carry out work we have started and which we have received the funds for.
15. If you are not entirely satisfied with your purchase, please email us at letstalk@christopherlesliebespoke.com. If you are still not satisfied with our resolution, you may be able to take your complaint to the Furniture and Home Improvement Ombudsman https://www.fhio.org/.
As a consumer, you are protected by the law from defective or misdescribed goods and inadequate services, including installation.
THOSE RIGHTS ARE NOT AFFECTED BY THESE TERMS.
16. This agreement is made under English law.
17. Payment Guidelines: BACS is the preferred method of payment. The footer of your estimate contains our banking information.
50% of the total price deposit with the order.
25% of the total price the day before we are due on-site with delivery.
25% of the total price on the day of completion.
*On larger projects, we reserve the right to request the cost of the furniture in full.
If you do not meet the payment terms, the goods will not be released and may result in postponing your installation.
You will not acquire legal possession of the goods until you have paid all amounts due to us, whether under this agreement or otherwise.